Sign up today for utility bill direct pay or make a payment online!
There are two options to pay your utility bills.
Option 1) Utility Bill Direct Payment Plan Enrollment
Did you know that you can pay your utility bill from your checking or savings account automatically—no checks to write, stamps to buy, or late payments. This is the preferred method of payment as there is no additional cost to the City or the customer. It’s free, fast and completely hassle free!
How do I sign up?
It’s easy. Simply complete and return the authorization form. We bill monthly. Please continue to pay your bill as usual until this message appears on your bill: “Auto Bill Customer—Do Not Pay”.
How can I be sure that my utility bill has been paid?
Your monthly bank statement will reflect the automatic payment.
Who do I call if I have a question about this program or my utility bill?
Call Joleen at (763) 552-3212 and she can help with you with your questions.
What if I try the Utility Bill Direct Payment Plan and I don’t like it?
You can cancel your authorization for automatic payments at any time by notifying us in writing, by phone at (763) 552-3212, or by email.
Option 2) Pay Online via Credit or Debit Card
You can also make a one time or schedule recurring payments using a credit or debit card through Payment Service Network, Inc. PSN maintains the highest level of security. Effective August 1, 2016, the City will charge bill pay customers a 50 cent transaction fee. Customers wishes to pay via credit card will pay 2.75% processing fee plus a 50 cent transaction fee for amounts less than $100.
Our good friends Ole and Lena will show you how easy it is to use direct bill pay in this short, amusing video. Enjoy!